Our SMS use case is customer support only.
We use SMS only for two customer service scenarios:
1. Replying to customer-initiated SMS messages
Customers may send an SMS message to our customer support number with a question or support request. In this case, we only reply to the customer’s inbound message and continue the conversation related to that customer support request.
2. Sending support information after verbal consent
Customers may also provide verbal consent during a customer support phone call or IVR interaction before receiving SMS messages.
Before sending an SMS, our agent or automated phone system asks the customer for explicit consent using language similar to:
“Would you like us to send information about your order, tracking, delivery, return, or support request by SMS to this phone number? Message and data rates may apply. Message frequency varies depending on your support request. You can reply HELP for help or STOP to opt out. Our Privacy Policy and Terms of Service are available at https://gotire.com/privacy-policy/ and https://gotire.com/terms-and-conditions/. Please say YES if you agree.”
If the customer says YES or otherwise clearly confirms consent, we may send SMS messages related only to that specific customer support request.
Example support messages:
“GoTire Support: Your order [Order Number] is currently in transit. Tracking: [Tracking Link]. Reply HELP for help or STOP to opt out.”
“GoTire Support: Your return request for order [Order Number] has been received. We will send the next update when available. Reply HELP for help or STOP to opt out.”
“GoTire Support: Here is the tracking information you requested for order [Order Number]: [Tracking Number]. Reply HELP for help or STOP to opt out.”
We do not use SMS for marketing, advertising, promotions, abandoned cart reminders, or mass messaging.
Our Privacy Policy is available at: https://gotire.com/privacy-policy/
Our Terms & Conditions are available at: https://gotire.com/terms-and-conditions/