GoTire is owned and operated by Tires and Parts Inc.
GoTire uses SMS/MMS for customer support only. We do not use SMS/MMS for marketing, advertising, promotions, abandoned cart reminders, or mass messaging.
We may send or reply by SMS/MMS only in the following customer support scenarios:
1. Customer-Initiated SMS/MMS
Customers may send an SMS/MMS message to our customer support number with a question or support request.
By sending us an SMS/MMS message, the customer consents to receive replies related to that specific support request. We only reply to the customer’s inbound message and continue the conversation related to that customer support request.
2. Verbal Consent During a Support Call or IVR Interaction
Customers may also give verbal consent during a customer support phone call or IVR interaction before receiving SMS/MMS messages.
Before sending SMS/MMS after a call or IVR interaction, our agent or automated phone system asks for explicit consent using language similar to:
“Would you like us to send information about your order, tracking, delivery, return, or support request by SMS to this phone number? Message and data rates may apply. Message frequency varies depending on your support request. You can reply HELP for help or STOP to opt out. Our Privacy Policy and Terms & Conditions are available at https://gotire.com/privacy-policy/ and https://gotire.com/terms-and-conditions/. Please say YES if you agree.”
If the customer says YES or otherwise clearly confirms consent, we may send SMS/MMS messages related only to that specific customer support request.
Message Frequency and Charges
Message frequency varies depending on the customer’s support request. Message and data rates may apply.
Opt-Out and Help
Customers can reply STOP at any time to opt out of SMS/MMS messages. Customers can reply HELP for help.
Example Support Messages
“GoTire Support: Your order [Order Number] is currently in transit. Tracking: [Tracking Link]. Reply HELP for help or STOP to opt out.”
“GoTire Support: Your return request for order [Order Number] has been received. We will send the next update when available. Reply HELP for help or STOP to opt out.”
“GoTire Support: Here is the tracking information you requested for order [Order Number]: [Tracking Number]. Reply HELP for help or STOP to opt out.”
No Marketing SMS
We do not use SMS/MMS for marketing, advertising, promotions, abandoned cart reminders, or mass messaging.
SMS/MMS consent is not sold or shared with third parties for marketing or promotional purposes.
Our Privacy Policy is available at: https://gotire.com/privacy-policy/
Our Terms & Conditions are available at: https://gotire.com/terms-and-conditions/